



I recently went to Pizza Express to grab something to eat before going to the cinema, as I entered the restaurant I began to feel a little confused as the name no longer matches the style. I was expecting a quick easy fast-food style restaurant (much like Pizza Hut) however it has been refurbished to look more up market and contemporary. This is not a bad thing of course, but I got the impression that they were trying too hard to be something they're not. Sometimes you need somewhere you can just pop into to get something to eat without feeling that you need to be wearing your Sunday best! I got over the initial shock of my surroundings only to be more bemused by the menu. This has also been revamped, and is supposed to conjure up thoughts of Rome. Again I felt that I was being cheated into thinking something that the restaurant didn't actually live up to. For example there were only two traditional Italian style pizzas on the menu- they made a point of saying that these two pizzas were cooked in a particularly Italian fashion. (Thus implying that the others were typically English counterparts.)
The reason behind the title of this blog is that the menu and new attitude of pizza express is trying to go down the route of an honest approach with humour thrown in to keep people interested. Much like Innocence juice. However you just feel that it is so forced you can't believe that they really believe in what they have written.

For example in the passage above (featured on the menu) they suggests that their 'new menu comes from Rome. Not the Rome from postcards, but the real Rome.' They then go onto say that they have two 'Romana' pizzas on the menu - surely this doesn't justify initially saying that the whole menu is inspired by Rome. This passage is on a double page spread the facing page has a very 'touristy' picture of people enjoying themselves in Rome- not a gritty image of a true Italian going about their day to day business, as you may expect to see after such an 'honest' spiel. The whole place, including the menu contradicts itself. Unlike the innocent approach of the juice company. You just don't believe what they are saying. Even the typeface that they have used on the menu is unconvincing, it is very ridged, justified text that just doesn't fit with what they are trying to say to the consumer. They make bold statements such as 'Rome is Brash' but these are written in an odd typeface that bares no relation to anything else on the menu.
When I left Pizza Express I felt cheated. The food was fine, but the service was slow - not reflecting their name. I wanted a quick bite to eat, that was easy with no frills. They have obviously tried to go down the innocence approach to marketing but it just doesn't seem truthful. You really get the feeling that they are trying too hard to be something that they are not.